Distance Sales Agreement
This agreement is concluded between the Seller and the Buyer identified below when a booking is confirmed through this website, and is governed by Turkish Consumer Protection Law No. 6502 and the Regulation on Distance Contracts.
1. The Seller
| Trade name | Istanbul Private Transfers |
|---|---|
| Address | Tayakadın, Terminal Cd. No:1, 34283 Arnavutköy / İstanbul, Türkiye |
| Telephone | +90 544 490 42 42 |
| info@istanbulprivatetransfers.com | |
| Tax office | TBC |
| Tax number | TBC |
| MERSIS number | TBC |
| Licence number | TBC |
2. The Buyer
The Buyer is the person who completes a booking on this website. The name, address, telephone number and email address supplied during booking, and recorded on the confirmation, form part of this agreement.
3. Subject of the Agreement
The subject of this agreement is the private passenger transport service ordered by the Buyer through the website, and the rights and obligations of both parties under Law No. 6502 and the Regulation on Distance Contracts.
The service consists of transporting the Buyer and any accompanying passengers, with a chauffeur, between the pick-up and drop-off points and at the date and time stated on the booking confirmation, in the vehicle class selected.
4. Service and Price
The vehicle class, route, date, time, passenger count and total price are those shown on the booking confirmation issued to the Buyer by email, which forms an inseparable part of this agreement.
Prices are quoted per vehicle and not per passenger. The price shown at the moment of confirmation is fixed: it includes the vehicle, the chauffeur, fuel, motorway tolls, taxes, luggage, the meeting service at the airport and the waiting time stated in the Delivery, Cancellation and Refunds page. No further charge is added afterwards.
Where the Buyer selects a display currency other than the euro, the amount shown is converted at the exchange rate applicable at the time of booking and is fixed at that figure on the confirmation.
5. Payment
Payment is made by credit or debit card through iyzico Ödeme Hizmetleri A.Ş., or in cash directly to the chauffeur where that option is offered for the selected vehicle.
Card details are entered on iyzico's secure payment page and are not stored by the Seller. Where payment is made in cash, the amount due is that shown on the confirmation.
6. Performance
The Seller performs the service at the date, time and place stated on the confirmation. The service is deemed delivered when the Buyer is transported to the agreed destination.
For airport arrivals, the Seller monitors the flight number supplied by the Buyer and adjusts the pick-up to the actual landing time at no extra charge. The Buyer is responsible for supplying a correct flight number and a contactable telephone number.
The service is performed within the period agreed on the confirmation and, in any event, no later than thirty days from the date of the contract as required by law.
7. Right of Withdrawal
Under Article 15/1-(g) of the Regulation on Distance Contracts, the fourteen-day right of withdrawal does not apply to contracts for accommodation, transport of goods, car rental, catering or leisure services that are to be performed on a specific date or within a specific period. Passenger transport booked for a stated date and time falls within this exception.
The Buyer is nevertheless entitled to cancel on the terms set out in the following article, which the Seller applies in place of a statutory cooling-off period.
8. Cancellation and Refunds
Refunds are made to the card used for payment. The Seller initiates the refund within three business days of accepting the cancellation; the amount is credited by the Buyer's bank, which may take up to 14 business days.
Where the Seller is unable to perform the service for any reason attributable to it, the Buyer is refunded in full.
| More than 24 hours before pick-up | Free of charge. The full amount is refunded. |
|---|---|
| Between 6 and 24 hours before pick-up | 50% of the price is charged; the balance is refunded. |
| Less than 6 hours before pick-up | The full price is charged. |
| No-show | The full price is charged, save where the Buyer has notified the Seller of a delay or the flight is delayed, cancelled or diverted. |
9. Obligations of the Buyer
- To supply accurate contact details, flight number and addresses at the time of booking.
- To be present at the agreed pick-up point at the agreed time, and to remain contactable on the number supplied.
- To ensure that the number of passengers and items of luggage does not exceed the capacity of the vehicle class selected.
- To comply with traffic legislation during the journey, including the use of seat belts, and to refrain from conduct endangering the vehicle or its occupants.
10. Force Majeure
Neither party is liable for failure to perform caused by events beyond its reasonable control, including natural disaster, fire, epidemic, strike, civil unrest, government action, airport closure or exceptional traffic conditions. Where such an event prevents performance, the Buyer is refunded in full and no cancellation charge applies.
11. Complaints and Dispute Resolution
Complaints should be addressed to info@istanbulprivatetransfers.com or +90 544 490 42 42, quoting the booking reference.
In disputes arising from this agreement, the Buyer may apply to the District or Provincial Consumer Arbitration Committee (Tüketici Hakem Heyeti) or to the Consumer Court in the Buyer's place of residence or where the transaction took place, within the monetary limits announced annually by the Ministry of Trade.
12. Entry into Force
This agreement enters into force when the Buyer confirms a booking on the website, having accepted these terms. A copy is retained by the Seller with the booking record and is available to the Buyer on request.
Contact
Istanbul Private Transfers
Tayakadın, Terminal Cd. No:1, 34283 Arnavutköy / İstanbul, Türkiye
+90 544 490 42 42
info@istanbulprivatetransfers.com